Privacy Policy

Urban Auto Mechanic respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request an estimate, schedule an appointment, or use our auto repair services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit personal information to us.

1. About Urban Auto Mechanic

Urban Auto Mechanic is a full-service auto repair shop serving drivers and local fleets.

Our services include routine maintenance, engine diagnostics, brake repair, oil changes, transmission services, auto body repair, electrical diagnostics, and more.

2. Information We Collect

We may collect personal and vehicle information when you visit our website, submit a form, call us, schedule an appointment, request an estimate, or bring your vehicle in for service.

The information we collect may include:

• First and Last Name
• Email address
• Phone number
• Home or business address
• Vehicle details (Make, Model, Year, VIN, License Plate)
• Service history and repair records
• Billing or invoice information
• Information you choose to provide about your vehicle's symptoms

We may also collect technical information automatically when you use our website, such as:

• IP address
• Browser type
• Device type
• Pages visited on our website
• Cookies and tracking data

3. How We Use Your Information

Urban Auto Mechanic may use collected information to:

• Respond to inquiries and schedule appointments
• Provide accurate repair estimates and invoices
• Perform requested vehicle maintenance and repairs
• Maintain accurate service history records for your vehicle
• Contact you regarding the status of your vehicle
• Order specific parts needed for your vehicle
• Process payments and warranties
• Send service reminders or updates (if you opt-in)
• Improve our services and customer experience
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information to third parties.

We may share information with trusted third-party service providers when necessary to operate our business, such as:

• Parts suppliers (often requiring vehicle VIN to ensure exact fit)
• Payment processors and invoicing software
• Shop management and appointment scheduling software
• Warranty providers (if filing a claim on your behalf)

We may also disclose information if required by law, legal process, or to protect the safety of our shop, employees, and customers.

5. Data Retention and Security

We keep personal and vehicle information as long as reasonably necessary to maintain accurate service records, honor warranties, and comply with legal or accounting obligations.

We take reasonable administrative and technical steps to protect personal information from unauthorized access or disclosure. However, no digital system is completely secure, and we cannot guarantee absolute security of information.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also opt out of receiving promotional communications or service reminders from us at any time.

To make a privacy request, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date.

8. Contact Us

If you have questions about this Privacy Policy or your service records, please contact us: